We are looking for a passionate Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused on that mission
Keep accurate records and document customer service actions and discussions
Develop service procedures, policies, and standards
Proven working experience as a Customer Service Manager or Assistant Manager
Knowledge of the blockchain space
Experience in providing customer service support
Strong service-mind, client-facing, and communication skills
Advanced troubleshooting and multi-tasking skills
Excellent knowledge of management methods and techniques
The ability to communicate both verbally and in writing in Chinese
We are a truly global team! We are digital nomads coming from more than 12 different countries, working from wherever we want. We have a collective mission, to provide meaningful services and bring a unique value to users within the crypto space. We are looking for fun, curious, and committed individuals to swim with us!
The primary responsibility of this role is to identify and qualify new business opportunities for CertiK through prospecting, outreach (inbound/outbound), conducting campaigns, attending events, and finding other creative methods.