Customer Support Manager
Job Description
We are looking for a passionate Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.
Responsibilities
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Improve customer service experience, create engaged customers and facilitate organic growth
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Take ownership of customers issues and follow problems through to resolution
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Set a clear mission and deploy strategies focused on that mission
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Keep accurate records and document customer service actions and discussions
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Develop service procedures, policies, and standards
Requirements
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Proven working experience as a Customer Service Manager or Assistant Manager
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Knowledge of the blockchain space
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Experience in providing customer service support
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Strong service-mind, client-facing, and communication skills
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Advanced troubleshooting and multi-tasking skills
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Excellent knowledge of management methods and techniques
Bonus Points
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The ability to communicate both verbally and in writing in Chinese
Job Summary
About
Contacts
Email: hi@stake.fishSimilar Jobs
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