stakefish

Customer Support Manager

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Job Description

We are looking for a passionate Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Keep accurate records and document customer service actions and discussions
  • Develop service procedures, policies, and standards

Requirements

  • Proven working experience as a Customer Service Manager or Assistant Manager
  • Knowledge of the blockchain space
  • Experience in providing customer service support
  • Strong service-mind, client-facing, and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Excellent knowledge of management methods and techniques

Bonus Points

  • The ability to communicate both verbally and in writing in Chinese

Job Summary

stake.fish Website
Remote Location
Full Time Job Type
stakefish

About

We are a truly global team! We are digital nomads coming from more than 12 different countries, working from wherever we want. We have a collective mission, to provide meaningful services and bring a unique value to users within the crypto space. We are looking for fun, curious, and committed individuals to swim with us!
View project profile

Contacts

Email: hi@stake.fish

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