Customer Support Manager

Viewed 145 times

Job Description

We are looking for a passionate Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.


  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Keep accurate records and document customer service actions and discussions
  • Develop service procedures, policies, and standards


  • Proven working experience as a Customer Service Manager or Assistant Manager
  • Knowledge of the blockchain space
  • Experience in providing customer service support
  • Strong service-mind, client-facing, and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Excellent knowledge of management methods and techniques

Bonus Points

  • The ability to communicate both verbally and in writing in Chinese

Job Summary Website
Remote Location
Full Time Job Type


We are a truly global team! We are digital nomads coming from more than 12 different countries, working from wherever we want. We have a collective mission, to provide meaningful services and bring a unique value to users within the crypto space. We are looking for fun, curious, and committed individuals to swim with us!
View project profile



Similar Jobs

The largest community on the web to find and list jobs that aren't restricted by commutes or a specific location.

  • The ideal candidate for this role has some experience with crypto communities, solid organizational skills, a sense of humor, and already spends way too much time on Twitter, Reddit and Telegram. This role will include elements of SMM, community building, and guerrilla marketing

    Apply Now
  • Manage day to day responsibility of addressing the needs and concerns of validators. Answering any questions and troubleshooting any issues that may arise during validator/node setup.

    Apply Now
  • Regen Network

    Are you a network weaver and cat herder looking to engage a vibrant community and blockchain network at the cusp of launch? Regen Network is looking for you!

    Apply Now